Service BDC Representative

The Service Administrator at the dealership is responsible for managing all customer relationships, creating accountability plans, gathering customer information, and utilizing computer skills to increase appointments and sales. They will also be supervised by a Service Director and work a midday/evening shift. The role requires strong communication and problem-solving skills.

Requirements

• Lead customer relations process management
• Develop accountable, continuous improvement plans
• Gather accurate customer information
• Utilize computer skills in the internet department
• Utilize phone skills to follow up with customers
• Constructively communicate with other dealership personnel
• Maintain personal grooming, hygiene, and uniform standards
• Ensure work areas are kept clean