Member Support Associate (5 days/ week including weekends)

Vitable is looking for a Member Support Associate to provide a seamless support experience to members, assist with insurance education, eligibility, and enrollment support, and help members navigate the healthcare system.

Requirements

• Active health insurance license
• Experience working with Healthcare.gov and/or state-based exchanges (e.g., Covered California)
• Bachelor's degree or equivalent work experience
• 1+ years of experience in customer service, insurance support, or operations
• Strong verbal and written communication skills
• Ability to stay patient, empathetic, and composed under pressure
• Passion for healthcare access and delivering a high-quality member experience
• Ability to work 3 days/week + Sat and Sun

Benefits

• 100% Silver Plan + Full Medical Coverage
• Dental and Vision Coverage
• 401(k) and Life Insurance
• Access to Vitable's Primary Care membership
• Unlimited PTO
• Remote-first culture with a supportive team
• MacBook and any other gear you need
• Home office setup stipend
• Competitive equity package