Founding Customer Success
Vitalize CareSan Francisco, California, United States
Posted December 18, 2025
Full Time
About the Company
Vitalize is building the core operating system for hospital workforce operations, competing directly with legacy incumbents, and winning.
Job Description
As a Founding Customer Success professional, you will own post-go-live success for our largest customers, managing executive relationships, controlling the ROI narrative, and ensuring customers realize and understand the value Vitalize delivers.
Requirements
- Managed large enterprise accounts
- Navigated complex, multi-stakeholder executive relationships
- Owned or directly influenced renewals, expansions, and ROI conversations
- Clear, confident communicator
- Data-driven and comfortable building systems, dashboards, and frameworks from scratch
- Calm under pressure, high-judgment, and comfortable making hard calls
- Thrives in ambiguity and prefers ownership over instruction
Benefits
- 401k Matching
- Generous Paid Time Off
- Relocation Assistance