Virtual Store Manager

We are hiring a Virtual Store Manager to contribute to our Customer Success team. This is a hybrid role that combines on-campus support with remote work. The schedule includes three days on campus during high-volume periods, full in-person support during launch periods, and 2–3 days on campus as needed on a regular basis. Occasional travel is required up to 25% for customer visits, in-person team meetings, and conferences.

Requirements

• 2-4 years in customer success, account management, or related field
• Prior experience with SaaS solutions and customer success platforms preferred

Benefits

• Competitive base salary and a strong variable component
• Generous, well-rounded benefits such as Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
• 401K match up to 5%
• 12 weeks of paid parental leave
• Continued education: Use our tuition reimbursement program
• 4 weeks’ vacation, 12 sick days, 11 company holidays, and 3 personal days
• Flexible work schedules and remote capabilities
• Opportunities for fitness challenges and rewards