The E-Commerce Marketplace Specialist, North America owns and drives end-to-end operations across Amazon, TikTok Shop, Walmart, and DTC channels, serving as the operational backbone and execution engine of the marketplace team. The ideal candidate keeps listings sharp, accounts healthy, and product launches on track, operating at the intersection of platform expertise, cross-functional coordination, and process excellence.
Requirements
- 4+ years owning marketplace operations
- Amazon Seller Central required
- TikTok Shop or Walmart a plus
- Proven track record successfully operating and scaling multi-channel operations simultaneously
- Experience managing offshore teams and building clear, scalable process documentation
- Expert-level command of Amazon Seller Central, TikTok Shop Seller Center, and Walmart Seller Center
- Strong working knowledge of PIM systems, Dynamics ERP, and e-commerce platforms (WooCommerce, Shopify)
- Advanced Excel proficiency
- Familiarity with API integrations and marketplace automation tools
- Experience with customer service platforms (Zendesk or Freshdesk), including AI-powered support and automation workflows
- Highly detail-oriented
- Comfortable owning multiple concurrent product launches
- Clear communicator
- Strong problem-solver
- Proactively identifies and implements process improvements
Benefits
- Competitive salary
- Health insurance
- Paid time off
- Retirement plan
- Life insurance
- Dental insurance