CSC Representative

The Customer Relationship Center (CRC) is responsible for remote customers and after-sales operations to meet customer expectations by providing high-quality communication in line with the company's objectives.

Requirements

• Process and track the status of non-desk claims
• Respond to customer inquiries about products and services offered
• Take orders from non-desk clients, excluding payment (separate activity) and track their progress / realization
• Generate periodic reports
• Identify customer needs
• Prepare commercial prospecting
• Anticipate collection actions via client alerts
• Pilot personal activity
• Track KPIs and propose corrective actions
• Verify with the client the coherence of the order
• Emit alerts and advise the client on their stock