Customer Success Manager - CEE - German/English speaker

The Customer Success Manager will be responsible for ensuring our customers and partners in Central and Eastern Europe are receiving a world-class post-sale customer care and technical service program. The role will drive proactive customer care and service, ensuring smooth customer renewal and high customer satisfaction.

Requirements

• Communications, engineering, marketing degree or similar
• Very good knowledge of tools and software for video/TV production
• 5+ years' experience in broadcast production, broadcast systems vendor (service team) or similar
• Basic knowledge of Cloud and IP environments
• Proven track record of working in problem-solving and coordinating/team-leading role
• Familiarity with Vizrt products for operations or maintenance activities
• Highly organized and able to multi-task
• Self-driven and proactive nature
• Excellent communication and interpersonal skills
• Demonstrate leadership qualities
• Knowledge of customer success processes
• Experience in document creation
• German and English languages fluency
• Patient and active listener
• Passion for service

Benefits

• Health Insurance
• Paid Time Off
• Professional Development