VOIS is seeking a knowledgeable Network Consultant to provide technical service desk support to global Premium customers in a 24/7 shift-based environment.
Requirements
- Perform diagnostics and proactive analysis for all network faults, ensuring effective root cause identification.
- Support daily operations by following ITIL-aligned Change and Incident Management processes.
- Take complete ownership of incidents throughout their lifecycle, with strict adherence to SLAs.
- Escalate tickets to Level 2 and relevant teams when required, ensuring proper documentation and handover.
- Uphold all internal process frameworks and ensure zero process deviations.
- Engage and coordinate with vendors and third parties based on priority and customer impact.
- Assess business impact and execute timely escalations to leadership when necessary.
- Deliver regular customer updates on ongoing issues and participate in troubleshooting and escalation bridge calls.
- Manage multiple tasks simultaneously while maintaining high service quality and queue discipline.
Benefits
- Opportunity to work with global enterprise customers and cutting-edge network technologies.
- Exposure to complex, large-scale network infrastructures and industry‐leading troubleshooting practices.
- Development in ITIL-aligned operational frameworks.
- Collaborative environment supporting growth, learning and innovation.
- Ability to build a strong technical career path within the VOIS networking domain.