Network Engineer-Senior Executive-Bangalore

VOIS is seeking a knowledgeable Network Consultant to provide technical service desk support to global Premium customers in a 24/7 shift-based environment.

Requirements

• Perform diagnostics and proactive analysis for all network faults, ensuring effective root cause identification.
• Support daily operations by following ITIL-aligned Change and Incident Management processes.
• Take complete ownership of incidents throughout their lifecycle, with strict adherence to SLAs.
• Escalate tickets to Level 2 and relevant teams when required, ensuring proper documentation and handover.
• Uphold all internal process frameworks and ensure zero process deviations.
• Engage and coordinate with vendors and third parties based on priority and customer impact.
• Assess business impact and execute timely escalations to leadership when necessary.
• Deliver regular customer updates on ongoing issues and participate in troubleshooting and escalation bridge calls.
• Manage multiple tasks simultaneously while maintaining high service quality and queue discipline.

Benefits

• Opportunity to work with global enterprise customers and cutting-edge network technologies.
• Exposure to complex, large-scale network infrastructures and industry‐leading troubleshooting practices.
• Development in ITIL-aligned operational frameworks.
• Collaborative environment supporting growth, learning and innovation.
• Ability to build a strong technical career path within the VOIS networking domain.