Operations Coordinator

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. As an Operations Coordinator, you will be at the heart of our customer support network, taking ownership of breakdowns and repairs, and giving customers peace of mind and ensuring every situation is handled efficiently and professionally.

Requirements

• Puts the customer first, always striving to deliver the best possible service and solution
• Take ownership of breakdown cases across the UK, seeing each through to resolution
• Take calls from customers, dealerships and colleagues, ensuring clear, timely communication and updates throughout
• Collaborate with the dealer network and colleagues across the UK to ensure seamless service
• Apply creative problem-solving to unexpected challenges to achieve the best outcome
• Use Volvo systems, including Microsoft Dynamics and One Case, to track, manage and resolve cases efficiently

Benefits

• Pension scheme
• Healthcare
• Employee Assistance Programme
• Teleworking from abroad for up to 1 week a year
• Holiday Allowance
• Maternity and Paternity leave
• Discounts on various purchases