Customer Service Coordinator / Analyse Perfomance Service Client (m/f/d)

As a Customer Service Coordinator, you will play a key role in shaping the quality of our Members' experience. You will work closely with our Customer Service Manager, external international call center teams, and internal stakeholders to ensure every interaction meets the highest standards of satisfaction and efficiency.

Requirements

• Lead and coordinate one of our customer service activities to guarantee a smooth and high-quality experience for our Members.
• Act as the main point of contact for escalated cases, ensuring quick, fair, and customer-oriented resolutions.
• Coach, train, and engage a team of several dozen international agents to strengthen their skills, performance, and product knowledge.
• Monitor and analyze operational KPIs to identify improvement areas and deploy clear, data-driven action plans.
• Partner with internal teams to relay field feedback, improve processes, and enhance both customer and agent experience.
• Drive continuous improvement initiatives by challenging existing workflows, sharing best practices, and contributing to the development of tools and procedures that support efficiency and service quality.

Benefits

• 20% off exclusive getaway offers
• Free tickets to every Provence Rugby home match
• Live music nights at the Dalida Institute
• Access to a large on-site fitness center