Customer Service Performance Specialist (m/f/d)
Voyage PrivéAix-en-Provence, Provence-Alpes-CÎte d'Azur, France
Posted March 31, 2026
Full Time
About the Company
Voyage Privé is a leading European online luxury travel company founded in France in 2006. Specializing in exclusive, flash-sold travel packages to world-class resorts, hotels, and cruises, the company offers unique experiences across categories like discovery, wellness, culture, gastronomy, and entertainment. Distinctive for its high-quality standards, community engagement, and innovative corporate social responsibility initiatives, Voyage Privé aims to inspire and enrich the lives of its 56 million members worldwide.
Job Description
Customer Service Performance Specialist (m/f/d) at Voyage Privé, a leading travel tech platform. Coordinate customer service activities, train international agents, and drive continuous improvement initiatives. Opportunity to work in a dynamic environment with a unique ecosystem that connects business, sports, education, and social impact.
Requirements
- Degree in Business, Tourism, or a related field (Bac +2 to Bac +4)
- Proven experience in customer service, operations, or coordination
- Solid understanding of CRM, back-office tools, and the Microsoft Office suite
- Excellent written and verbal communication skills, with full fluency in French and English
- Strong problem-solving and decision-making abilities
- Analytical and detail-oriented mindset, focused on delivering quality service and continuous improvement
- Organized, proactive, and collaborative
- Curious, open-minded, and perseverant, with a genuine passion for helping customers and making things better every day
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance