Tech Helpdesk (M/F)

Tech Helpdesk role at Voyage Privé in Aix-en-Provence, France. Provide technical support to users, manage IT equipment lifecycle, and participate in continuous improvement of internal tools and processes. Ideal for an IT professional looking to develop hands-on technical skills in a dynamic, user-facing environment.

Requirements

• Good working knowledge of operating systems: Windows 10 & 11 and Apple environments
• Basic to intermediate experience with Active Directory, Exchange, and Office 365
• Understanding of Microsoft command-line tools
• Fundamental knowledge of networking concepts and tools (TCP/IP, VPN, Ping, Traceroute, FTP, SNMP, Telnet)
• Ability to document solutions and procedures clearly
• Proficiency in technical English (written and spoken)
• French proficiency required for daily user support
• Strong service and user-oriented mindset
• Analytical thinking and problem-solving abilities
• Curiosity and willingness to learn and grow technically
• Good organizational skills and attention to detail
• Ability to work collaboratively within a team and with external partners

Benefits

• Full remote work for selected Digital roles
• Hybrid model for all other positions with 3 mandatory on-site days per week plus 4 fully remote weeks per year
• Access to on-site fitness center
• Padel court on-site
• Company breaks, carnival, annual convention, meetups, and talks
• Free tickets to every Provence Rugby home match and live music nights at the Dalida Institute
• Up to 20% off exclusive getaway offers