Video Management / video surveillance Specialist
vTech Solution IncRaleigh, North Carolina, United States
Posted February 28, 2017
Full Time
About the Company
vTech Solution Inc., established in 2006, is a leading IT services provider specializing in digital modernization, managed cloud infrastructure, and cybersecurity. With an 8(a) certification and a focus on empowering customers and partners, the company delivers exceptional value through comprehensive IT consulting, staff augmentation, and innovative solutions like AI tools and chatbots. vTech's commitment to success in Federal, SLED, and Commercial Organizations is reflected in its high-growth trajectory and dedication to excellence.
Job Description
vTech can help you avoid the daunting task of writing and posting job offers, shifting through resumes and laboring through the lengthy interview process. We use our expertise, knowledge, and global resources to deliver top-quality candidates and tailor our IT and Non-IT recruitment services to your needs. We pride ourselves for having one of the fastest growth rate and also the lowest turnover rates in the industry just 2.5 percent annually.
Requirements
- Expert Level Specialist Support Analyst
- Genetec Security Center and IP cameras experience
- Support for the Enterprise Application team
- Troubleshooting installation/configuration issues
- Receiving, logging and fully documenting requests for support
- Monitoring progress of requests for support through resolution
- Escalate 3rd party software and hardware issues
- Communicating technical information to a variety of internal and external stakeholders
- Providing services documenting technical configurations
- Maintain and update as needed the document(s) which details the information architecture
- Must have the ability to capture incidents and issues identified by the project