HEAD OF ANCILLARY PRODUCTS & LOYALTY

HEAD OF ANCILLARY PRODUCTS & LOYALTY role at Vueling, driving revenue growth, customer retention, and differentiation by evolving the ancillary portfolio, strengthening Vueling Club and Avios value propositions, and developing new commercial models.

Requirements

• Bachelor’s degree in Business, Engineering, Economics, Marketing or related disciplines
• Postgraduate education or Master’s degree is desirable
• Deep knowledge of ancillary revenue models, product lifecycle management and customer value creation
• Strong understanding of loyalty economics, retention drivers and points- or membership-based engagement models
• Solid understanding of commercial performance measurement and data-informed decision-making
• Working knowledge of cross-functional collaboration between business, technology and product teams
• Minimum of 5 years’ experience in ancillary products, loyalty, product management, commercial strategy or related roles
• Minimum of 4 years’ experience in leadership roles managing multidisciplinary teams
• Proven experience defining, launching and scaling commercial products or customer propositions
• Demonstrated ability to lead cross-functional teams and align diverse stakeholders around shared objectives
• Experience developing business cases, roadmaps and KPI frameworks
• Experience managing revenue-generating products across multiple markets or customer segments
• Experience collaborating closely with commercial, digital, operational and technology teams
• Experience managing external vendors or strategic partners is desirable
• Experience managing or contributing to CapEx and OpEx budgets

Benefits

• Staff travel
• Discounts
• Flexible working model