Mortgage Servicing Representative
VyStar Credit UnionJacksonville, Florida, United States
Posted May 5, 2026
Full Time
About the Company
At VyStar, our work is inspired by the people, businesses and communities we serve every day. We are focused on helping our members achieve their financial goals and building stronger communities for everyone. VyStar membership is open to everyone who lives or works in the 49 contiguous counties of Central to North Florida, 10 Southern Georgia counties, and past and present military members and their families all over the world. We’ve always been about helping people in their financial lives. Our story began 70 years ago when 12 founding members had one bold idea: to create a safe place for our military and civil service members to save and borrow money. Stationed at Naval Air Station Jacksonville, they called the credit union Jax Navy Federal Credit Union. Still headquartered in Jacksonville, Florida, VyStar has grown to serve anyone who lives or works within our areas of service from Central Florida through Georgia. We’ve made it easy to join VyStar because we believe the more we grow, the more good we can do. VyStar Credit Union is the second-largest credit union headquartered in Florida and now serves more than 900,000 members with assets totaling over $13.5 billion. VyStar is the largest mortgage lender in Northeast Florida and a major employer in the region with over 2,000 employees across the communities it serves. VyStar membership is open to everyone who lives or works in the 49 contiguous counties of Central to North Florida, 26 Georgia counties and past and present military members and their families all over the world. Working at VyStar is more than a job — it’s an opportunity to build a lasting career and impact your community. If that sounds good to you, you may be the right fit for our team.
Job Description
Mortgage Servicing Representative role at VyStar Credit Union, responsible for protecting the company's interest in mortgaged properties, handling member inquiries, and maintaining accurate records.
Requirements
- Minimum of two years experience in a direct member contact area with a financial institution with specialization in mortgage lending, preferably mortgage loan servicing.
- Familiarity of mortgage documents is essential to completion of document scanning and retrieval tasks.
- Positive, well-developed communication skills, both written and oral, be detail oriented, have good organizational and active listening skills, the ability to work in a fast-paced environment, and proven ability to work with others.
- Knowledge of all Microsoft Office applications and credit union software and/or core operating systems pertinent to completing various tasks and responsibilities of the position.
Benefits
- 401(k) Plan
- Extensive paid technical and on-the-job training program
- Tuition reimbursement