NineStar Connect - Support Center Technician
Wabash Valley Power AllianceIndiana, United States
Posted March 26, 2026
Full Time
About the Company
Wabash Valley Power Alliance (WVPA) is a not-for-profit generation and transmission cooperative based in Indianapolis, Indiana. As a co-op of co-ops, WVPA provides wholesale power to 23 distribution cooperatives serving over 334,000 members across Illinois, Indiana, and Missouri. By leveraging diverse fuel sources including coal, natural gas, nuclear, solar, and wind, WVPA ensures reliable, affordable electricity with predictable rates, guided by the seven principles of co-ops.
Job Description
NineStar Connect is an innovative community-minded cooperative that provides utility services in Central Indiana. We're seeking a Support Center Technician to provide technical support for phone, dial-up, TV, and broadband internet customers.
Requirements
- Strong knowledge of company services, products, and procedures.
- Hands-on experience with computer hardware troubleshooting (break/fix).
- Familiarity with internet protocols, email clients, web browsers, and TCP/IP networking.
- Proficiency in Microsoft products (Windows, Outlook, etc.).
- Excellent written and verbal communication skills.
- Ability to multi-task and manage competing priorities in a fast-paced environment.
- A customer-focused attitude with a dedication to problem-solving.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401k matching
- Paid parental leave
- Short term disability
- Long term disability
- Life insurance
- Profit sharing
- Service discounts