Technical Solution Engineer

WalkMe is looking for a fast learning, motivated individual to join our Product Experience team in R&D. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.

Requirements

• Analyzing and researching customer use cases and processes in web applications.
• Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
• Implementing solutions that will scale to millions of users.
• Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
• Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
• Creating internal documentation and resources to share knowledge within the organization.
• Serving as an internal point of escalation for our Support team and driving resolution of technical issues, including identification of root cause.