Service Coordinator

Wärtsilä Energy is seeking a Service Coordinator to join their team in Sydney. The successful candidate will play a vital role in planning, organising, and coordinating workshop activities to ensure the timely and efficient delivery of engine overhauls, component repairs, and lifecycle services.

Requirements

• Manage Workshop Operations: Plan and coordinate daily activities, including job scheduling, resource planning, and workflow optimisation.
• Monitor Work Progress: Track job status to ensure deadlines, quality expectations, and safety requirements are consistently met.
• Cross‐Functional Collaboration: Work closely with Field Service, PCM, Service Sales, Agreement teams, and Technical Support to secure manpower, tools, and spare parts.
• Maintain Accurate Documentation: Ensure correct and timely recording of job orders, WIP updates, and invoicing support documents.
• Customer Communication: Provide proactive updates on progress, delivery timelines, and scope changes.
• Ensure Compliance: Maintain adherence to Wärtsilä processes, OEM guidelines, and HSE regulations.
• Drive Continuous Improvement: Support initiatives to enhance workflow efficiency, reduce turnaround time, and improve overall performance.
• Reporting: Prepare reports on utilisation, job costs, workshop performance, and resource planning for management review.

Benefits

• Opportunity to work in a fast-changing world of energy and contribute to enabling sustainable societies through innovation in technology and services.
• Access to a wide range of training activities, learning solutions, and self-study materials to support career development.
• Travel opportunities, including domestic and international destinations, including onshore and offshore locations.
• Competitive salary, including consideration of relevant education, individual skill set, level of experience, and internal equity.
• Opportunity to work with a diverse and inclusive team, with a focus on teamwork and cross-functional cooperation.