Student Financial Services Representative - Student Financial Services

This position serves as a key member of Student Financial Services and is responsible for delivering premier financial aid related customer service to prospective and current students and their families and to both on and off campus partners.

Requirements

• Assists students and parents with up-to-date, accurate and complete information regarding financial aid and billing related questions and transactions
• Signing of documents and scheduling appointments for Student Financial Services Counselors
• Contacts may be in person, by phone, via email or through other electronic means
• Ensure continuity of federal work-study on-line job information
• Plan and organize federal work-study information provided to campus partners
• Assist as needed with monthly Federal Work Study Audit process
• Opening and closing of SFS Service Center
• Balance and reconcile daily transactions
• SFS Refund check processing
• Assistance with student service activities related to account inquiries, billing adjustments, financial arrangements and federal financial records

Benefits

• Up to 22 days of vacation
• 10 recognized holidays
• Sick time
• Competitive health insurance packages
• Free Metro transit U-Pass
• 403(b) Retirement Savings Plan
• Wellness challenges
• Annual health screenings
• Mental health resources
• Mindfulness programs and courses
• Employee assistance program
• Financial resources
• Access to dietitians
• 4 weeks of caregiver leave
• Family care resources
• Tuition coverage