Watchmaker Genomics is inviting applications for the full-time position of Field Applications Scientist I, EMEA (remote) based in the DACH region. This position reports to the Associate Director, Field and Automation Support and will be mainly responsible for providing field technical support for Watchmaker’s Next-Gen Sequencing (NGS) and precision enzyme product portfolios.
Requirements
- Providing pre- and post-sales technical and scientific support for customers and distributors across WMG’s NGS and precision enzyme product portfolio.
- EMEA-based travel (up to 75%) activities including co-travel with sales team members, meetings with key customers, providing training and troubleshooting, and participating in trade shows/conferences.
- Creation of training material, and presenting technical content to new or current customers or distributors.
- Maintaining expert-level knowledge of current and new NGS products and workflows, our precision enzyme portfolio and associated applications, competitor products and NGS automation support offerings.
- Providing customer and market feedback on WMG products; Identifying and communicating unmet customer needs that will aid in the development of new and innovative products.
- Work closely with the commercial team to identify and support collaborations with leading research institutions and industry partners to accelerate the sales cycle, including both pre-sales and post-sales troubleshooting.
- Support marketing activities including generation of customer-facing technical content (i.e. posters, app/tech notes, white papers, webinars) as well as participating in and presenting at trade shows/conferences.
- Participate in sales, marketing, and product strategy meetings when appropriate.
- Follow best practices and documentation requirements for customer-related activities and events in CRM.
- Additional duties as required within the remit and responsibilities of the role.
