Jr. IT Desktop Administration Technician (Mumbai, India)

Delivering innovative solutions to clients requires the best people. We provide an environment where associates gain experience, train and mentor with the best, and build a successful career!

Requirements

• Identify, research and resolve technical problems for all levels of Associates via phone, email, and direct requests
• Install, support, and configure hardware and software as needed to support the business operation units
• Support resolution of help desk incidents through troubleshooting and repair of PC and Mac hardware and software
• Provide recommendations and 'how-to' training to less experienced end-users on PC or software basics
• Record, document, and track work progress using departmental tracking methods to ensure a timely resolution
• Participate in the IT Team's weekly rotating on-call schedule to provide after-hours support for critical issues

Benefits

• Generous Paid Time Off