Client Success Associate (Associate Account Manager)

Medscape, a division of WebMD, is seeking a Client Success Associate to build and maintain strong customer relationships, acting as the daily lead on assigned accounts. The role involves providing excellent customer service, collaborating with Sales and internal teams, and supporting successful solution delivery. It's a great opportunity for a highly organized individual with strong communication skills.

Requirements

• Build and maintain strong client relationships, including onsite presence as needed
• Support overall client satisfaction by providing the highest caliber customer-service experience
• Partner with Sales to help meet client and internal goals and improve overall business performance
• Manage day-to-day partnership and collaboration with all departments from sale to execution and launch
• Collaborate with internal teams including Project Managers to ensure overall project health
• Support regular client-facing communications and adhering to client communication standards
• Ensure the timely and successful delivery of Medscape solutions
• Learn and exhibit a thorough understanding of Medscape process
• Demonstrate comprehensive understanding of revenue delivery
• Client travel as required
• Bachelor’s degree preferred or will consider related experience

Benefits

• Health Insurance
• Paid Time Off
• 401(k) Retirement Plan
• Life and Disability Insurance
• Employee Assistance Program
• Commuter and/or Transit Benefits