Manager, Account Management

The Manager of Account Management is responsible for leading a high performing team of Account Managers focused on customer retention, growth and overall satisfaction for our Patient Engagement customers.

Requirements

• Attract, retain and develop qualified, high performing staff to serve as relationship managers for specified accounts.
• Provide consultation to employees or directly to clients on program best practices, industry developments and other current and relevant strategic topics.
• Manage client billing, revenue and activity forecasting, performance guarantees and annual budget/contract renewals.