Ensures smooth day-to-day management of webook.com e-commerce processes including order management, vendor coordination, and logistics.
Requirements
- Oversee daily order processing and ensure timely delivery.
- Coordinate with logistics and suppliers for stock and shipment updates.
- Maintain accurate product data, stock levels, and pricing on the website.
- Support customer service with order, refund, and delivery queries.
- Track inventory and flag shortages or delays to management.
- Generate daily, weekly, and monthly reports on operations and KPIs.
- Ensure operational workflows meet internal SLAs and quality standards.