Associate, Collections

Webster is seeking an Associate, Collections to join our team. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. The incumbent will have well-developed knowledge, skills, and techniques relative to the collection of past due Residential and Consumer loan products.

Requirements

• Ensure that collection efforts are entered into the servicing system of record in the form of clear and complete case notes at the loan account level
• Work assigned call queues and call campaign lists to timely completion, using verbal and written communication channels to secure promise of payments, satisfactory arrangements to cure the delinquency and prevent the further ageing
• Communicate in a professional, ethical and empathetic manner to resolve the delinquency
• Institute skip tracing efforts as needed and maintain accurate, complete records of same
• Handle the mailing of automated written Collection communications to the borrowers as assigned, including one or more of the following: Mild, Medium and Strong letters, EIL letters, 60 Day Letters ensuring prompt and accuracy of the communication
• Prepare and mail periodic non automated Collection communications to the borrowers as assigned, including one or more of the following: 45 Day letters packages, State specific Default letters ensuring prompt and accuracy of the communication
• Handle payment reversals related to drafts and checks returned NSF
• Support the preparation of documents for Litigation Referral packages and advance calling and skip tracing efforts

Benefits

• Incentive compensation