Client Success Specialist
WeInfuseAustin, Texas, United States • Dallas, Texas, United States
Posted December 17, 2021
70000 - 75000 USD year
Full Time
About the Company
WeInfuse is a web-based application designed to centralize and streamline infusion center management. Focused on addressing extensive pain points for specialty biologic infusion medication providers, WeInfuse offers comprehensive software solutions tailored for healthcare professionals in rheumatology, gastroenterology, immunology, and other specialties. By leveraging SaaS technology, WeInfuse enhances efficiency and accessibility, making it an essential tool for the rapidly growing segment of pharma.
Job Description
WeInfuse is seeking a Client Success Specialist to provide excellent support to new and existing clients through ticket resolution, training, onboarding, and problem-solving. The role involves tracking issues, helping set up new locations, creating training materials, and collaborating with the client success and development teams. They are looking for a detail-oriented, communicative, and tech-savvy individual to contribute to a growing team.
Requirements
- Bachelor's degree required
- 2+ years of experience in Client Relations, Account Management, Customer Success, or Technical Support
- Detail-oriented and able to multi-task
- Excellent written and oral communication skills
- Proficiency in Adobe Acrobat, Google Suite, and Microsoft Office Applications
- Understanding of infusion center healthcare model
