The Lead Crisis Counselor is responsible for overseeing, training, and ensuring adherence to policies and standards for all Crisis Counselors and Volunteers. This position involves answering crisis hotline calls, providing immediate crisis intervention, emotional support, and necessary resources for callers.
Requirements
- High School Diploma/GED required, Bachelor’s Degree in psychology field preferred OR an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
- Previous experience in crisis intervention, counseling or psychology background is preferred.
- Skilled in use of technology including multiple line telephones, computer (PC), laptop, software including Microsoft Word, Power Point, Excel, Outlook, email.
- Ability to work independently, as well as working as an integral part of a team of professionals.
- Ability to consistently adhere to crisis center program policies and procedures and meet monthly minimum key performance indicators (KPI’s).
- Must be flexible and adaptable to varying situations.
- Ability to adhere to Crisis Center code of ethics.
- Willingness to work flexible hours, including overnight shifts, holidays, weekends, evenings and change as needed according to coverage needs.
- Successful completion of all crisis center training and a passing score on the crisis counselor exam within the first 21 days of employment.
- Demonstrated commitment to the provision of services for the underserved and sensitivity working with a variety of people from low-income populations, with diverse educational, lifestyle, ethnic, and cultural origins; disabled, homeless, substance users, HIV (AIDS) infected, and/or physiologically impaired.
- Commitment to HIPAA and ability to abide by standards of professional ethics and maintain confidentiality.
- Adherence to infection control procedures, including but not limited to, standard precautions of temperature monitoring, hand washing, symptom self-monitoring, masking and social distancing.
- Assist and support the Center/Department/Program to meet standards of High Reliability.
- Excellent customer service experience including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
- Exceptional communication and interpersonal skills
- Fluency in additional languages preferred.
Benefits
- Successful candidate will receive regionally competitive salary, above average health benefits at reduced costs, company paid life insurance & long-term disability insurance, additional voluntary retirement plan with company match and no vesting schedule requirement.
- Paid bereavement and jury duty leave
- 11 paid holidays per year
- Paid time off
- Paid sick leave
- Flexible Spending Program
- Company paid malpractice insurance for all providers
- Professional development hours offered annually
