Supervisor Ambulatory Clinical Operations Licensed Practical Nurse - Internal Medicine Apple Hill

Functions as part of the management team, performing clinical and administrative duties related to clinical staff management and patient care. Provides safe, therapeutic, efficient quality care and services to all patients served.

Requirements

• Maintains a safe environment for both patients and employees
• Assigns and delegates tasks to clinical support staff
• Ensures compliance with regulatory agencies
• Coordinates efforts with employee health
• Assists to develop clinical policies and procedures
• Attends meetings and clinical competency training sessions
• Communicates regularly with staff
• Follows recommended processes to manage patient concerns and quality of care issues
• Applies Lean principles and identifies opportunities for Process Improvement
• Provides leadership in striving to achieve excellence in clinical practice
• Monitors Risk and Safety Management Alert System (RASMAS) notices
• Monitors staff completion of clinical tasks within the patient electronic medical record and MyWellspan patient portal
• Monitors staff compliance with Diagnostic Test Tracking
• Monitors proper management of patients on anticoagulation therapy and use of the Coag Tracker if applicable for practice
• Monitors staff compliance and application of competencies
• Mentors clinical staff and assists in clinical advancement
• Trains, mentors, and monitors staff performing phone triage procedures
• Monitors staff competency for accurate electronic medical record documentation
• Ensures appropriate training of staff on new equipment, procedures, and best practices
• Coordinates the clinical training and orientation of new/floater staff
• Assigns preceptor, when applicable
• Audits staff performance where indicated
• Assumes manager role when Practice Manager/Front Office Supervisor is unavailable
• Serves in a leadership role as a member of the Quality Improvement Team (QIT)
• Prepares agendas and holds regular clinical staff meetings
• Regularly serves on WMG clinical committees
• Assists the providers and the Care Coordination Team to manage the care of patients
• Works with leadership to deliver patient care through practice integration of multidisciplinary clinical and centralized services
• Assists team to identify opportunities for improvement related to the patient experience metrics
• Coaches staff on measures to use to provide an excellent patient experience
• Assists and educates clinical staff on when and how to enter Safety Reporting System (SRS) events and Customer Reporting System (CRS) complaints and compliments

Benefits

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retirement savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy