Representative - Inside Sales

As a Representative - Inside Sales, you will interact with existing customers, increase sales of the Company's products and/or services, and use proactive selling techniques to add business or expand current book of accounts.

Requirements

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.
• Qualifications include high school degree or equivalent, bachelor's degree preferred, and 2-4 years of experience in sales and sales administration.