Customer Service Manager

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.

Requirements

• Deliver 5 Points of Service.
• Meet SERVICE standards for external customers.
• Conduct/facilitate daily 8a.m. sales meetings.
• Resolve complex customer problems; ensure good customer relations.
• Support Sales efforts through coaching and mentoring.
• Focus on stabilization of transaction accounts.
• Promote internal sales activities for new product and service referrals with an emphasis on all Key Initiatives.
• Ensure that average monthly teller incentive goal of $110/FTE is met.
• Ensure minimum SPF referral goals are met for each visit as well as monthly.
• Maintain or grow branch deposits.
• Meet or exceed NII goal as outlined in your annual budget.
• Meet minimum Elan goals.
• Meet established QIS standards of 95% or above.