System Application HDD Diagnostic Engineer
Western DigitalShanghai, Shanghai, China
Posted April 2, 2026
Full Time
About the Company
Western Digital is a company of problem solvers, aiming to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.
Job Description
At Western Digital, we're a company of problem solvers, aiming to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. As a System Application HDD Diagnostic Engineer, you'll be responsible for enterprise HDD system behavior, diagnostics, customer integration, and root cause analysis. You'll partner closely with China-based cloud, OEM/ODM, and hyperscale customers to ensure successful HDD qualification and debug complex system-level issues.
Requirements
- Responsible for enterprise HDD system behavior analysis, diagnostics, customer integration support, and root cause analysis
- Take direction from senior team members to support technical engagement with China-based cloud, OEM/ODM, and hyperscale customers
- Support system-level diagnostics for HDD functional, electrical, mechanical, firmware, and host interaction issues
- Perform root cause analysis using drive logs, protocol traces, system logs, error signatures, performance data, and platform-dependent behavior
- Collaborate with global Firmware, ASIC, Servo, Mechanical, Reliability, Manufacturing, and Quality teams
- Support customer sample planning, execution, tracking, and qualification deliverables
- Validate fixes and enhancements in customer environments and ensure robust closure
Benefits
- Comprehensive health insurance
- Retirement plan
- Generous paid time off
- Employee relocation assistance
- Life insurance
- Disability insurance