This is a remote/field position in the Akron/Canton, Ohio area for a Property Claims Specialist Field. The role involves investigating claims, estimating losses, and resolving claims within authority or subsequent Home Office approval.
Requirements
- Investigates claims to determine cause, determines scope and amount of loss, verifies coverage and recommends ultimate resolution on assigned cases.
- Ability to accurately and independently interpret policies on all lines of business (Personal, Commercial & Farm).
- Prepares accurate, clear, thorough, and concise notes or correspondence on conclusions and recommendations.
- Resolves claims within authority or subsequent Home Office approval.
- Identifies potential suspicious claims or possible third-party subrogation.
- Accountable for security of financial processing of claims, as well as security information contained in claims files.
- Ensures accurate reserves and adjusts as warranted.
- Recommends reserve increases on cases in excess of authority.
- May be necessary to prepare for and may attend trials, settlement conferences, and policyholder meetings.
- Present company position on coverage and disposition issues.
- Analyzes assigned claims and plans for their investigation, may participate in training programs, conferences and departmental and intra-departmental meetings.
- May communicate with excess carriers and reinsures on case status and development.
- Perform onsite and virtual inspection of damages to resolve coverage and damage issues to include preparing complete estimates of repair for the covered damages.
- Mentor Claim Representatives and Senior Claim Representatives upon request.
- Maintain continuing education.
- Assisting Management with designing and implementing strategic organizational goals.
- Communicates effectively with all levels of customers, vendors and external stakeholders, in addition to peers and various levels of management.
- Applies critical thinking skills and sound judgment to various claim and business priorities, as assigned.
- Ensures regular and timely follow-up and brings claims to prompt and appropriate conclusion while keeping the customer informed throughout the life cycle of the claim process.
- Effectively manage fluctuating workload while maintaining focus on claims quality and customer experience.
- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.
- Capable of drafting letters and other correspondence with no grammatical, spelling, or coverage errors.
Benefits
- Generous Paid Time Off
- 401k Matching
- Tuition Reimbursement
