Client Support Specialist

Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Accepts and processes payments and other policy transactions accurately and within specified parameters and guidelines.

Requirements

• Provides professional and courteous service to internal and external clients
• Reviews, researches and resolves policy data to satisfy inquiries received via inbound and outbound phone interactions, written correspondence or walk-in office visits
• Maintains accurate information and documentation within various systems including I3 phone systems and Customer First Platform