Manager, Merchant Operations & Productivity

The Manager, Merchant Operations & Productivity role is responsible for driving operational excellence through technology innovation and performance optimization across merchant partnerships. The role shifts the traditional support model into a proactive, data-driven function focused on improving merchant productivity, accelerating adoption of platform capabilities, and delivering scalable technology enhancements.

Requirements

• Bachelor's degree in Computer Science, Engineering, Project Management, Operations Management, or Business Administration
• 5–7+ years in operations, merchant services, product operations, or related roles
• Experience working with technology platforms, integrations, or digital products
• Proven track record of driving performance improvements through data and process optimization
• Experience in fintech, payments, marketplaces, or merchant ecosystems
• Familiarity with CRM, POS systems, APIs, or merchant platforms
• Exposure to product lifecycle or agile development environments
• Strong analytical and problem-solving capabilities
• Ability to translate business needs into technical requirements
• Experience with performance metrics, dashboards, and reporting tools
• Excellent stakeholder management and communication skills
• Process design and continuous improvement mindset

Benefits

• Paid Time off
• Medical, Dental and Life Insurance
• Parental Leave
• Global Adoption Assistance
• 401K plan