Senior Manager, Wallet Operations
Western UnionQuezon City, Philippines
Posted May 8, 2026
Full Time
About the Company
Many know us as the most trusted way to send money to friends and family overseas and across borders, but we're much more than that. Our talented teams around the world are building new ways to send, save and spend money. Wherever you are in the world, in whatever currency you choose, we're evolving our services to meet the demands of tomorrow. We're here for what's next. When our teams make more financial services accessible to people everywhere, we help more people prosper, transforming lives and communities.
Job Description
The Senior Manager, Wallet Operations will oversee and optimize end-to-end payment processes, manage digital wallet functionality, and ensure regulatory compliance and operational efficiency.
Requirements
- Bachelorâs degree in Finance, Business, Economics, or related field; advanced degree preferred
- 8+ years of experience in payment operations, settlement, or financial services; experience in change management is a plus
- Strong knowledge of digital wallets, card networks, chargeback processes, and dispute resolution
- Proven expertise in exception reporting, reconciliation, and risk management
- Excellent analytical, problem-solving, and communication skills
- Proficient with payment platforms, ERP systems, and reporting tools
- Leadership experience with the ability to manage and motivate teams
Benefits
- Paid Sick Leave and Vacation Leave
- Health card (HMO) coverage with unlimited dependents from day 1 of employment
- Performance Incentive Program/ Performance Bonus
- Hybrid Working Arrangement
- Employee Wellness
- Global Recognition and Rewards Programs