As a Westgate Resorts OPC (Off Property Consultant), you will promote Westgate Resorts by offering discounted theme parks and attraction tickets, booking room nights, and providing concierge services. You will also engage with guests to facilitate the auditing process and pre-qualify candidates for resort tours. This is a full-time position based in Cocoa Beach, FL, with a starting pay of $14/hourly plus commission.
Requirements
- Persuade potential clients to visit Westgate Resorts by maximizing their savings on Orlando area theme parks and attractions
- Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours
- Provide 5-star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings
- Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions
- Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift
- Maintain a professional appearance and work environment at all times with a clean clutter-free work station
- Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts
- Outgoing and assertive
- Ability to handle cash and tickets accurately and securely
- Enjoy working with tourists
- Positive, Self-Motivated, and be able to work in a team environment
- Excellent face-to-face customer service skills
- Ability to overcome objections
- Flexible work schedule including mornings, nights, weekends, and holidays
- Passionate about genuinely helping clients get a better deal and improving their overall vacation experience
Benefits
- Comprehensive health benefits - medical, dental and vision
- Paid Time Off (PTO) - vacation, sick, and personal
- Paid Holidays
- 401K
- Family benefits including pregnancy, and parental leave and adoption assistance
- Wellness Programs
- Flexible Spending Accounts
- Tuition Assistance
- Military Leave
- Employee Assistance Program (EAP)
- Life, Disability, Accident, Critical Illness & Hospital Insurance
- Pet Insurance
- Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
- Advancement & development opportunities
- Community Involvement Programs
