Principal Engineer - Platform Services

As a Principal Engineer, Platform Services, you will provide IT support, manage local IT incidents, and collaborate with global IT teams to support system upgrades and deployments.

Requirements

• Provide first and second-level support for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Collaborate with global IT teams to support system upgrades, patch management, and deployment of new technologies.
• Monitor IT equipment and infrastructure, escalating critical issues.
• Maintain accurate documentation of incidents, solutions, and asset inventory.
• Support local and remote users with excellent customer service and communication.
• Ensure compliance with IT security procedures.
• Help with onboarding/offboarding of employees, including account setups and equipment provisioning.
• Be an important contributor in projects, audits, and disaster recovery planning/testing.
• Participate in an on-call rotation.

Benefits

• Comprehensive Medical benefits
• Wellness Programs
• 401(k) with Company Match Contributions
• Paid Vacations and Company Holidays
• Opportunities for Flexible Work Arrangements
• Educational Reimbursement and Comprehensive Career Programs
• Global Recognition and Service Programs
• Employee Referral Program