30-Day Collections Representative

As a Collections Representative, you'll play an important role in helping customers get back on track with their accounts while supporting Westlake Financial's success.

Requirements

• Strong communication and negotiation skills with a professional phone presence.
• Flexible schedule — open to working overtime and weekends when needed.
• Able to multitask and stay organized in a fast-paced environment.
• Understanding of collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Proficient with computers — comfortable with data entry, web-based applications, and Microsoft Excel & Outlook.
• Excellent telephone etiquette and ability to connect with customers respectfully.
• Team player with a positive attitude and dependable work ethic.
• At least one year of consumer collections experience in a high call-volume, auto-dialer environment.
• Knowledge of collections and repossession processes — auto collection experience preferred.
• High school diploma or equivalent required.

Benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet