Account Manager I - WCC Collections

The Account Manager I - WCC Collections position is responsible for assisting customers in different stages of collections, using technology and resources to resolve accounts and prevent loan losses.

Requirements

• Assist in the servicing of inbound and outbound calls, demonstrating excellent customer service while adhering to company policies and procedures.
• Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
• Negotiate account payment solutions while maintaining company performance and productivity standard.
• Maintain accurate notes and records of all communication and actions on customer accounts.
• Engaging in active listening to effectively communicate with management, team members, as well as customers and assist in resolving any customer concerns and complaints.
• Conduct skip-tracing activity to generate potential leads on customer or collateral.
• Review and submit accounts for repossession activity based on mitigating factors.
• Accountable for reducing delinquency in department.
• Responsible for ensuring confidentiality of all aspects of the company’s operations, portfolio, customer information and computer technology.
• Meet quality assurance and productivity standards.
• Handle high volume calls in a fast-paced environment.

Benefits

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas,TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet