Sr. PM, AI Capabilities
WEXPortland, Maine, United States
Posted May 11, 2026
125300 - 154100 USD
Full Time
About the Company
WEX (NYSE: WEX) is the global commerce platform that simplifies the business of running a business. WEX has created a powerful ecosystem that offers seamlessly embedded, personalized solutions for its customers around the world. Through its rich data and specialized expertise in simplifying benefits, reimagining mobility and paying and getting paid, WEX aims to make it easy for companies to overcome complexity and reach their full potential. For more information, please visit www.wexinc.com.
Job Description
We are seeking an innovative and highly technical Senior Product Manager, AI Capabilities to join our Operational Intelligence organization focused on transforming customer service experiences through intelligent automation.
Requirements
- 7–10 years of Product Management experience with strong technical product ownership
- Experience building or scaling production-grade Voice AI, conversational AI, or automated bot platforms
- Deep understanding of Large Language Models (LLMs), conversational design, and AI-powered customer experiences
- Strong analytical mindset with experience defining KPIs and measuring operational impact
- Experience partnering closely with engineering teams on highly technical products
- Proven stakeholder management and influence skills across cross-functional organizations
- Experience evaluating customer pain points and translating insights into scalable product strategies
- Strong communication and strategic thinking skills
- Ability to operate effectively in ambiguity within a rapidly evolving AI landscape
- Experience working in Agile product development environments
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
