Trust & Risk Agent

Join Whatnot as a Trust & Risk Agent and be part of a high-impact team that ensures the platform is a safe and trusted environment for buyers and sellers. Work as the front-line support, assisting customers with escalated & emergency issues related to the Whatnot platform.

Requirements

• 4 year degree
• 1-3 years of experience in Trust & Safety/Trust & Risk, customer service, user experience or fulfilment
• Fluent English
• Positive Customer first-attitude
• Weekend availability required
• Proactive problem-solver and process-improver
• Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
• Understanding of Ecommerce and Marketplace operations
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
• Knowledge of Collectibles is a plus

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave