Family Services Case Manager
Wheeler Mission MinistriesIndianapolis, Indiana, United States
Posted April 1, 2026
18.46 - 18.46
Full Time
About the Company
Wheeler Mission Ministries is a non‑denominational Christian social‑services organization that serves men, women, and children in central Indiana facing homelessness, addiction, and poverty. Since its founding in 1893, it has operated the state’s oldest continuously running ministry, now operating nine sites that offer residential shelters, family housing, and comprehensive addiction‑recovery programs. With a $16.1 million budget and more than 180 staff members, Wheeler is Indiana’s largest and most diverse provider of emergency and long‑term support services. The organization partners with a broad network of churches while maintaining an inclusive, non‑discriminatory approach that welcomes clients of all races, religions, and backgrounds.
Job Description
The Case Manager is responsible for providing a continuum of care for guests of Wheeler Mission through case management, including assessment, identification of resources, and creation of a care plan to help guests achieve stability and goals.
Requirements
- Assess and identify each guests’ resources, talents, skills, and interests
- Develop a care plan with written goals and methods to help the guest achieve those goals
- Frequently monitor the effectiveness, appropriateness, and efficiency of the plan, modifying as needed
- Advise guests on best practices for success in achieving goals and advocate for them
- Identify needs and resources available, provide information and make referrals, and lead crisis intervention when necessary
- Monitor guest progress
- Ensure program compliance while maintaining guest confidentiality
- Facilitate small groups
- Assist guests in finding a Foundation in Christ
- Collaborate with other program staff as well as other agencies to coordinate services
- Participate in multidisciplinary guest case conferences
- Maintain accurate records and documentation for guests
- Serve in unity with other staff members by practicing healthy work/life balance through study and prayer and participating in a faith community