Whippy is seeking a highly organized, relationship-driven Customer Success Manager to onboard, retain, and grow our customers. You'll become a product expert, a trusted advisor, and the primary point of contact ensuring customers adopt Whippy successfully and maximize their results.
Requirements
- Strong passion for mastering the Whippy platform and helping customers succeed.
- Excellent relationship-building and communication skills (written + verbal).
- Experience managing customer accounts or success portfolios (SaaS preferred).
- Ability to guide customers proactively, not just reactively.
- Capable of analyzing usage data, spotting trends, and recommending improvements.
- Proficiency with Google Sheets, Excel, and data tools.
- Exceptionally organized with strong time management.
- 2+ years in proactive Customer Success or Account Management at a SaaS company.
- Self-starter who thrives in a fast-paced startup environment.
- Hungry to grow, improve, and move up levels.
Benefits
- Competitive compensation with clear, performance-based leveling
- The chance to take on significant ownership in a fast-growing AI company
- Direct collaboration with experienced founders who have built companies valued at $100M+
- A dynamic environment where your work directly shapes customer outcomes and product direction