Customer Success Manager (LATAM Remote)

Whippy is seeking a highly organized, relationship-driven Customer Success Manager to onboard, retain, and grow our customers. You'll become a product expert, a trusted advisor, and the primary point of contact ensuring customers adopt Whippy successfully and maximize their results.

Requirements

• Strong passion for mastering the Whippy platform and helping customers succeed.
• Excellent relationship-building and communication skills (written + verbal).
• Experience managing customer accounts or success portfolios (SaaS preferred).
• Ability to guide customers proactively, not just reactively.
• Capable of analyzing usage data, spotting trends, and recommending improvements.
• Proficiency with Google Sheets, Excel, and data tools.
• Exceptionally organized with strong time management.
• 2+ years in proactive Customer Success or Account Management at a SaaS company.
• Self-starter who thrives in a fast-paced startup environment.
• Hungry to grow, improve, and move up levels.

Benefits

• Competitive compensation with clear, performance-based leveling
• The chance to take on significant ownership in a fast-growing AI company
• Direct collaboration with experienced founders who have built companies valued at $100M+
• A dynamic environment where your work directly shapes customer outcomes and product direction