Customer Success Operations Manager
WhippyUnited States
Posted February 22, 2026
Full Time
About the Company
Whippy is leading the way in AI-powered business communication, helping companies replace manual workflows with intelligent AI agents across voice, chat, and messaging.
Job Description
Whippy is hiring a Customer Success Operations Manager to bring structure, accountability, and execution discipline to our Customer Success team. This is a player coach role.
Requirements
- 4+ years of experience in B2B SaaS Customer Success, Technical Account Management, or similar.
- Experience owning retention or expansion metrics.
- Strong operational discipline and comfort enforcing standards across peers.
- Experience building operational workflows
- Experience working with integrations, APIs, or technically complex SaaS products.
- Strong written and verbal English communication skills.
- Confidence balancing flexibility with architectural integrity.
