Senior Customer Experience Special Services Supervisor

Whisker is a company redefining what it means to live with cats by designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. The Senior Customer Experience Special Services Supervisor leads a high-performing second-level support team and drives crucial programs like video appointment support and VIP service segmentation.

Requirements

• BA/BS in Communications, Business, Business Management, and/or equivalent years of experience
• 7+ years of experience in a customer support role
• 3+ years of leadership experience managing high-performing, agile teams
• Ability to motivate and coach others through effective communication
• Has an attention to detail with the ability to effectively problem solve
• Effective management through a high degree of ambiguity and changing priorities
• Maintains confidentiality of proprietary information
• Experience in establishing KPIs and metric goals based on the most important behavioral drivers
• Ability to maintain a professional atmosphere in a dynamic environment with numerous interactions and interruptions
• Self-starter with the ability to motivate others
• Ability to establish and maintain cooperative working relationships with Team Members and colleagues

Benefits

• Premium Medical/Dental/Vision insurance
• Paid parental leave
• Whisker Parents Program
• 1 day "pawternity" leave for new pet adoption
• Pet Insurance Discount
• 401K match
• Flexible spending accounts
• Company-paid short-term disability and life insurance
• Employee Assistance Program (EAP)
• Generous paid time off
• 14 Paid Holidays
• Top of the line equipment
• Pet-friendly office
• Whisker products and swag
• Continuing education Support
• On-site gym with Peloton
• Referral program