Operations Manager (Remote)

We are looking for an Operations Manager to ensure our Web Division operates as a cohesive, efficient, and high-performing unit, implementing and maintaining division-wide operating models, performance frameworks, and compliance standards.

Requirements

• Implement and continuously improve division-wide operational standards and SOPs
• Ensure division-wide consistency of sprint planning processes
• Facilitate sprint alignment meetings across teams and support quarterly operational reviews
• Identify inefficiencies and bottlenecks across teams, implementing process improvements
• Support the division's performance review framework across all roles
• Monitor division KPIs (velocity, SLA adherence, delivery predictability, etc.)
• Provide regular operational insights and reports to the Web Division Manager
• Partner with HR on talent acquisition for division needs
• Help define career paths, role expectations, and onboarding processes
• Support professional growth opportunities and continuous learning
• Ensure adherence to quality, security, and documentation standards
• Assist with operational audits, postmortems, and risk assessments
• Support business continuity and operational resilience efforts
• Facilitate collaboration across Engineering, Product, and Product Design
• Help ensure all teams work within a consistent framework

Benefits

• Competitive compensation
• Benefits
• Growth opportunities