Customer Experience and Project Specialist

Exciting New Position at Whitehorse City Council. Support the Active Whitehorse Facilities Team, enhancing customer experience at all facilities. Surface and analyse data to improve customer journeys and deliver innovative customer experience outcomes.

Requirements

• Tertiary qualifications and experience in customer experience, sport, recreation, leisure facility management, project delivery or a relevant discipline.
• Demonstrated experience delivering innovative and/or best practise customer experience outcomes.
• Ability to lead and champion customer insight initiatives.
• Demonstrated experience leading internal stakeholders, motivating and educating to deliver better customer outcomes.

Benefits

• Ability to make a difference in the lives of the community
• Great working conditions
• Extensive Health and Wellbeing offering
• Career opportunities
• Transformation
• Reward & Recognition