Retail Store Manager / Full-Time / Washington, DC

Whizz is seeking a strategic and results-driven Store Manager to lead our Washington, DC e-bike store, overseeing all store operations, driving sales, developing a high-performing team, and ensuring an exceptional customer experience.

Requirements

• P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
• Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.
• Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.
• Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.
• Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.
• Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency.

Benefits

• Paid time off
• 401(k) retirement plan
• Performance-based bonuses
• Company E-Bike Program
• Collaborative, innovative, and growth-oriented environment