Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities! At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality.
Requirements
- Provide guests with accurate and thorough information regarding menu items, pricing, and allergen information
- Recognize and cultivate regular guests and repeat business
- Take and enter orders into POS system promptly and accurately
- Ensure all the food and drinks are served promptly and according to specifications
- Accurately check guest identification to verify age of 21+ before serving
- Provide service food servers in a timely manner
- Follow given precise drink recipes when dispensing drinks
- Organize and prioritize service
- Respond to guest concerns/complaints and correct errors or resolve complaints while maintaining a positive attitude escalating to management when necessary
- Comply with all safety and health department procedures and all state and federal liquor laws
- Maintain company safety and sanitation standards
- Prepare guest checks through POS terminal functions
- Process guest payments by cash, credit card, venue comps and all other tender types
- Collect required signatures from guest and promptly close guest checks
- Ensure accurate accounting of all bar monies and independent banking procedures
- Sign all cash out slips legibly
- Ensure complete and proper check out procedures
- Clean all spills immediately and place all trash in proper receptacles
- Inform management of any complaint, comments or incident
- Ensure nightly/weekly and opening/running/closing duties are completed
- Record and report any equipment failure and/or safety hazards to management immediately
- Ensure proper rotation of all liquor, beer, wine and consumable items
- Keep bar top clean and free of dirty glasses, dirty ashtrays, trash, etc. throughout shift
- Monitor potentially intoxicated and/or disruptive guests and promptly bring to a manager’s attention
- Refuse further service of alcohol to overly intoxicated guests in a courteous and safety-minded manner
- Record and report any equipment failure and/or safety hazards to management immediately
- Assists and/ or completes additional tasks as assigned
Benefits
- Competitive pay
- Flexibility
- Career Growth Opportunities
- Unique Culture
- Team Member Dining Discounts
- Employee Referral Program
- Financial Well-Being
- Partner Perks
- Sick Time
- Health Insurance
