Join WholesomeCo as a Part-Time Fulfillment Agent and be responsible for fulfilling online orders for the pharmacy and delivery operation. Primary responsibilities include accurately and efficiently picking and packing products, monitoring stock room inventory, and communicating effectively with team members. The ideal candidate will have 2+ years of order fulfillment or warehouse picking experience, great organizational skills, and strong computer skills.
Requirements
- Accurately and efficiently pick and pack products for online orders while following all department policies and procedures
- Monitor stock room inventory and coordinate with the inventory team to ensure product availability for order fulfillment
- Maintain up-to-date knowledge of company products and current medical cannabis regulations in the state
- Properly submit tickets and order issues in a timely manner, following company SOPs.
- Complete all required medical, state, and company trainings within assigned deadlines
- Communicate effectively with team members using online tools such as Microsoft, Google, Slack, email, and other company platforms
- Speak knowledgeably about cannabis using accurate medical terminology while keeping explanations clear and accessible to patients
- Assist other departments when needed, including delivery fulfillment, inventory, drive-thru, express pickup, reception, and retail bar
- Follow all policies outlined in the WholesomeCo Employee Handbook
- Accept direction from leadership and provide constructive feedback when appropriate
- Maintain punctuality and reliability as a valued team member
- Prioritize patient and co-worker safety in all work activities
- Interact with customers and peers in a friendly and respectful manner
- Ensure compliance with all state guidelines and regulations
- Demonstrate empathy and understanding toward medical patients and colleagues
- Identify opportunities for process improvement and contribute ideas to enhance operations
- Provide exceptional customer service, whether fulfilling online orders or assisting customers in understanding product differences and strain profiles
- Perform other duties as assigned
Benefits
- Paid Time Off (PTO)
- Paid Holidays
- 401(k)
- Employee Discount
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